Groome shuttle service12/13/2023 ![]() He said we'd probably been left behind but closed the door in my face when I tried to ask for other options or a working customer service contact. No one answered the customer service line but around 11:30pm I found another Groome transportation driver. The driver didn't try to reach me on the phone I provided, though there were only 3 passengers booked for the shuttle (including us two who were left behind). I got out to the shuttle at 11:02pm but only found another passenger who'd been there 15 minutes looking for the shuttle. The flight ultimately landed on time, so I thought I was ok. My flight was delayed 15 minutes so I tried to call before hand to check if I needed to rebook, but didn't reach anyone. I booked the shuttle recommended based on my flight time (11pm) from Phoenix to Tucson. He told me they used to have more staff, but since the pandemic their service has become progressively worse. I had a really bad experience with this company and ended up stranded with another client. But the staff answering the phones were fine, and handled the changes with no trouble once I figured out where to call. I had to call each location separately to make the changes (the PHX and Flagstaff offices where each ride originated), although my original reservation months prior was done with a single phone call. The communications with the company were a bit fragmented (I bought advance tickets, and our flight itinerary was altered by the airline before the trip, which changed the buses we needed to ride). The schedules build in extra time for additional pick up stops, so the scheduled times are reliable. We were nervous about getting to PHX on time on the day we left, but the shuttle arrived at PHX early, and we had plenty of time to check in. The drivers on both rides were informative and friendly. ![]() We flew from RDU to PHX and took the Groome shuttle bus between Flagstaff and PHX (7/26/21 and 8/11/21). We used Groome Transportation this summer when we rafted the Colorado River in the Grand Canyon and the river trip group gathered in Flagstaff. ![]()
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